Privacy Policy – Novel General Hospital

At Novel General Hospital, we prioritize the privacy and security of our patients, doctors, and all individuals interacting with our services. This Privacy Policy outlines how we collect, use, store, and protect your information when you avail of our medical services, including in-person consultations, telemedicine, and online healthcare assistance. By using the services of Novel General Hospital, you acknowledge and agree to the terms stated in this Privacy Policy.

1. Information Collection & Usage

To provide quality healthcare services, Novel General Hospital collects certain personal and medical information, including but not limited to:

• Personal details such as name, date of birth, gender, address, contact number, and email.
• Medical history including previous diagnoses, prescribed medications, allergies, and health records.
• Payment information for billing and service fees.
• Device and usage data if using our digital healthcare platform.

This information is used for the following purposes:

• Providing accurate diagnoses and medical treatments.
• Scheduling appointments and medical consultations.
• Processing payments and insurance claims.
• Improving healthcare services and patient experiences.

2. Confidentiality & Data Security

All patient records and personal data are stored securely in compliance with national and international healthcare privacy standards. We implement industry-standard security measures, including data encryption, restricted access, and secured storage to prevent unauthorized access, loss, or misuse of information.

3. Patient Rights & Responsibilities

By availing services from Novel General Hospital, you confirm that:

• You are 18 years or older, or you have the consent of a legal guardian to use our services.
• If you are seeking medical services for a minor, you are their legal guardian and responsible for their treatment.
• You provide accurate and truthful medical information for better diagnosis and treatment.
• You will not misuse, manipulate, or share false medical records or prescriptions.

4. Telemedicine & Digital Services

For telemedicine and online consultations, please note:

• Novel General Hospital is a facilitator connecting patients with licensed doctors. We do not assume responsibility for the doctor’s medical advice.
• Online consultations are not a substitute for emergency medical care. For life-threatening conditions, please visit the hospital or call emergency services immediately.
• Patients can verify the credentials of the doctor before booking an appointment.
• If a patient uses a doctor’s advice from Novel General Hospital for another individual and experiences complications, we will not be responsible.

5. Limitations & Liability

• Novel General Hospital is not liable for delays, service interruptions, or errors caused by technological limitations such as internet failure, device malfunction, or software issues.
• Our hospital ensures that all doctors are certified professionals, but we are not responsible for misdiagnosis or incorrect treatments provided by any healthcare provider.
• Patients should always seek in-person medical attention for conditions requiring physical examinations and diagnostic procedures.
• If any misleading information is provided by the patient, Novel General Hospital will not be held accountable for the outcomes.

6. Third-Party Services & Information Sharing

• Patient data is never shared with unauthorized third parties without explicit consent.
• Medical information may be shared with other healthcare providers for better treatment and continuity of care, but only with patient approval.
• In cases of public health concerns or legal requirements, necessary patient data may be disclosed to relevant authorities.

Amendments to the Privacy Policy

Novel General Hospital reserves the right to update or modify this Privacy Policy at any time to ensure compliance with regulatory and security standards. Any updates will be communicated through our official website or hospital notice boards.